Complaints Mechanism

The Book Chain Project Complaints Mechanism is a confidential procedure that allows any person, group or organisation to report violations of our Code of Conduct in facilities that are manufacturing for participating publishers. It is designed to provide effective access to remedy for workers in the publishing sector.

This complaints mechanism is a last resort or back-up mechanism if a supplier’s own internal complaints or grievance mechanisms are not available or fully functional. The Book Chain Project Complaints Mechanism is not designed to undermine or replace existing mechanisms for remedy and is simply an added precaution if other systems have not worked effectively.

What sort of issues can be raised?

The Book Chain Project has a publicly available Code of Conduct, agreed jointly by all participating publishers. It sets a baseline standard for working conditions and labour standards at supplier sites that take part in the Book Chain Project or are used by participating publishers. The Code of Conduct includes the following elements:

Employment is freely chosen
Child labour is prohibited
Employment relationships are clearly documented
The workplace is free from discrimination, harassment and abuse
Work is fairly compensated
Working hours are reasonable
Freedom of association and the right to collective bargaining is respected
The workplace is safe and hygienic

The complaints mechanism is open to suppliers that participating publishers are currently sourcing from or have done in the last 120 days. Complaints must be related to the Book Chain Project Code of Conduct only.

Code of Conduct

What is the Complaints Mechanism process?

Complaint raised
BCP team review admissability
Relevant publishers informed
Relevant supplier party informed (by BCP if shared supplier)
Investigation funded by publishers
Remediation plan developed & approved by BCP
Remediation plan shared with supplier party
Complainant informed on remediation plan
Remediation carried out
Remediation verified by BCP
Final review with complainant
Complaint closed

Raise a complaint

Please log your complaint below. It will immediately be sent to the Book Chain Project team for review.

Please select the factory or site location

Please state the name of the company you work for

Please give us the name of the person we can contact to discuss the complaint

This could be you, a colleague or a trade union representative. Your name will be kept confidential throughout the investigation.

Please enter the contact email for the named person we can speak to about the complaint

Please enter this if you have it to help us contact the correct person

Please enter the contact phone number for the named person we can speak to about the complaint

Please enter this if you have it to help us contact the correct person

Please enter the contact details for the named person we can speak to about the complaint

Please tell us about the complaint you are raising

Include as much detail as possible, including the date and time period of the incident, if relevant.

Have you already raised this complaint internally or to a local trade union or other organisation?

Please describe the outcome

If you are aware, please share which publishers source from the factory or site

URL

Leave this field blank if you are a human.